Diagnose on the first visit, fix on the second
The first visit finds the fault and the second fixes it, with the right part on the van and every finding to hand. JobTek keeps both visits on the appliance's own history.
Win back the time between visits
The model number captured once, the part quoted and approved quickly, the return visit booked with the first visit's notes, and an invoice raised in moments, even for a fifteen-minute fix. JobTek keeps every repair moving.
The questions that put the right part on the van
Ask for these when the customer rings, or let a web form ask before they do.
The appliance
Type, make, model and serial number, usually from the label inside the door.
The fault
What it's doing, any error code, and a photo if they can take one.
Where it is
Built-in or freestanding, and how to reach it.
How it's behaving
Whether the fault is getting worse, and whether the appliance is safe to use.
The washing machine that needs a part
- 1Diagnosis
The engineer confirms the fault and records it with photos.
- 2Quote
The part and the second visit are quoted.
- 3Approval
The customer accepts and the part is ordered.
- 4Return
The repair visit is booked, and the engineer opens the same appliance record with the first visit's notes.
An appliance you've seen before
Each appliance can be an asset with its model, serial number and every repair, so when the same customer rings a year later, the full story is right there.
How JobTek speeds up every repair
A form that asks first
A web form on your site asks for the make, model, error code and a photo, and arrives as an enquiry.
Quotes accepted online
With JobTek Professional, the customer accepts the part quote online, and you can see when they opened it.
Paid on the doorstep
With JobTek Professional, the customer pays the invoice online before you leave, and reminders stop once it's paid.
Gas appliances too
The managed catalogue includes a gas appliance service and commissioning record for cookers and hobs.
Ask for the model once
Log your next repair with the appliance's make, model and serial number, and every return visit starts with the details already there.