Help whenever you need it
Step-by-step guides in the Help Centre, and a friendly support team ready to help with anything else.
Ways to get help
Tell us what you were doing and what you'd like to happen, and add a screenshot if you can. It helps us get you an answer quickly.
Help Centre
Guides for everyday tasks, settings, billing and integrations at support.jobtek.com.
Send the details to support@jobtek.com, with a screenshot and the address of the page you were on.
In JobTek
Already signed in? Open Support from your account area.
Support hours
09:00 to 17:00 UK time, Monday to Friday, with cover 24 hours a day for a complete outage.
Response times you can count on
Our first-response commitments for paid subscriptions, taken from our Service Level Agreement.
Critical: within 1 hour
Covered 24 hours a day, with hourly updates.
High: within 4 business hours
With an update every business day.
Normal: within 1 business day
For everyday questions and help with how something works.
Low: within 2 business days
How-to questions, small details and feature ideas.
The full agreement
Availability targets, maintenance windows and service credits are all in the Service Level Agreement.
Read the service level agreementContact JobTek support
Tell us what you did, what happened and what you'd like to happen. Thinking about JobTek? You're welcome to use this form for questions too.
- Help with your JobTek account
- Answers if you’re thinking about JobTek
- A reply from our support team, 09:00 to 17:00 UK time on weekdays