Fixed between lunch and dinner service
When a combi oven fails at 11:40, the kitchen needs to know who is coming and when. JobTek keeps the unit, the venue contact, the access arrangements and the person who approves the repair on the job, so the engineer arrives ready and decisions happen fast.
Made for kitchens that can't stop
Breakdowns happen mid-service, access fits around lunch and dinner, and the person who approves the repair is often at head office. Group and franchise customers have dozens of venues with similar equipment, and gas, extraction and fire suppression each carry their own records. JobTek brings all of it together.
One fault, one afternoon
- 111:40, the call
The office logs the fault: which oven, what it's doing, what it means for service and who signs off repairs. The oven's serial number and past work are already on the customer's record.
- 212:10, booked
The office books an engineer with the right skills and notes the kitchen's window: after lunch, through the back door, before 17:00.
- 314:45, diagnosed
On site, the engineer records readings, photos and the finding on the job, and completes your inspection form.
- 415:30, approved
The repair quote goes to the manager at head office, who accepts it online.
- 5Thursday, fixed
The return visit is booked around service, the invoice is raised from the job, and the oven's history is updated for next time.
Built for kitchen call-outs
Every unit on record
Ovens, fryers, dishwashers and refrigeration as assets at each venue, with model, serial number, location and every visit.
Gas and safety records
Commercial catering gas safety and service records, kitchen extract post-clean verification and kitchen fire-protection system records, all in the managed catalogue.
Qualified engineers
Skills with expiry dates on each engineer, and records issued only by credentialed engineers.
Many venues, one customer
A group customer can have every venue as its own address, with its own contacts and access notes.
Head office in the loop
With JobTek Professional, managers log in to the portal to see bookings, approve quotes and pay invoices.
Service windows respected
Access windows and back-door instructions go in the booking notes, on the engineer's phone.
Know which oven before you go
Each oven, fryer or dishwasher has its own record, with its model, serial number, location and every visit. When the call comes in, the engineer knows exactly which unit it is and what was done to it last.
Approval from anywhere
Send the quote from the job and, with JobTek Professional, the manager accepts it online from wherever they are. Online acceptance records the name they give against the quote, so when finance asks who agreed the repair, the answer is on screen. Invite managers to the customer portal and they can follow every venue's bookings, quotes and invoices.
Bring a venue with more than one oven
Set up a customer with two or three units, log a fault on one and book the visit. From then on, each unit builds its own history.