Fast on the lockout, thorough on every record
An emergency call needs a locksmith on the way quickly, with a clear record of who called, who authorised entry and what was done. JobTek gives you both, and keeps the history ready for next week's upgrade.
Two businesses, one system
Most locksmiths run emergency call-outs and planned security work side by side. Call-outs come at any hour and need a clear record of who authorised entry. Planned work, from high-security locks to access control systems, needs surveys, quotes, installation and ongoing maintenance. JobTek keeps both on the same customer history.
Everything you need before you send anyone
Capture exactly what the job needs.
Who's involved
The caller, the person on site and the account holder can be three different people, and JobTek keeps each one on the job.
- Caller: who rang you
- On site: who will meet the locksmith
- Account holder: who authorises and pays
Where
The address and the door or access point, plus parking, alarms and anything else the locksmith should know. Note whether it's a front door, a back gate or a commercial shutter, so the right tools go in the van.
Lockout tonight, upgrade next week
Plenty of emergency calls end with a recommendation: a better lock, new hardware or an access control system. Quote it from the same job and, once it's accepted, book the installation. The call-out, the recommendation and the new install stay on one customer history, with a clear invoice for each.
For access control and security installs
A record per system
Each access control system, door entry panel or intruder alarm is an asset with its components, configuration and every visit.
Commissioning and maintenance records
Access control, CCTV and intruder alarm commissioning and maintenance records, plus powered door, gate and barrier inspections.
Engineers with the right credentials
Each engineer's skills carry expiry dates, and managed records are issued by credentialed engineers.
Maintenance customers
With JobTek Professional, facilities contacts log in to the customer portal to see bookings, approve quotes and pay invoices.
Security and records
Can we record who authorised entry?
Yes. The caller, the person on site and the account holder are all kept on the job, along with what was done.
Who can see a customer's security details?
Your team works inside JobTek with their own logins and roles. Customers use the separate customer portal, on JobTek Professional, and see only what you share.
Can I bill the call-out and the upgrade separately?
Yes. Raise one invoice for the call-out and another for the upgrade, both on the customer's account.
Can customers pay straight after a late call-out?
Yes. With JobTek Professional, customers pay online from the invoice, wherever they are.
Put tonight's call-out into JobTek
Log the caller, the authority and the work done, and quote the upgrade from the same job.