A service business office team handling customer conversations from phone and desktop.

Enquiry channels

Facebook, Instagram and WhatsApp, in your enquiry list

Customers message wherever suits them. Link your Facebook Page, Instagram professional account or WhatsApp Business number and those messages arrive in JobTek beside your calls, emails and web forms, ready for someone to own and answer.

Start your free trial See how enquiries work

A complete JobTek enquiry showing the customer message, ownership and reply workspace.

A team inbox for every social channel

More and more customers message rather than ring. JobTek turns each message into an enquiry with an owner, a status and a follow-up date, right beside everything else your office handles, and replies go straight back on the same channel. Every customer gets a fast answer, whoever picks it up.

Pick a channel

An office coordinator reviewing a customer enquiry received through a Facebook Page.

Facebook Pages

Page messages, with replies sent from the enquiry.

A decorating business owner reviewing a photo-led customer enquiry received through Instagram.

Instagram

Direct messages and the photos that come with them.

A service coordinator replying to a WhatsApp Business customer enquiry in JobTek.

WhatsApp Business

Chats from your business number, shared with the whole team.

See WhatsApp Business

An office coordinator capturing a new customer enquiry in a small trade business office.

The enquiry list

What happens once a message becomes an enquiry.

See enquiries and CRM

One way of working across all three

Facebook, Instagram and WhatsApp Business work the same way once linked.

Every plan

All three channels are included on every JobTek plan, including JobTek CRM.

Live from day one

New messages arrive the moment you link the channel.

Replies with pictures

Reply with text or images from the enquiry, and it goes back on the same channel.

Yours to manage

Link or unlink a channel whenever you like, and every conversation already in JobTek stays on its enquiry.

Linking a channel

A business account

A Facebook Page, an Instagram professional account or a WhatsApp Business account, managed through your Meta business.

Approve the connection

The person who manages the channel signs in from JobTek and approves access.

Choose the company

A JobTek administrator picks which JobTek company receives each channel's enquiries.

Say hello

Send a message from a personal account and answer it from JobTek.

Message your own Page and watch it arrive

Link a channel during the free trial, send it a message from your personal account, and reply from JobTek.

Link a channel